Privacy Policy

1. Information We Collect

We may collect and process the following information:

• Name, email address, phone number, and business name.
• Business information, including tax or business identifiers where needed.
• Lead databases, contact lists, and related client-provided data.
• CRM records, communication history, and appointment data.
• Calendar data and scheduling information.
• Call recordings, call logs, transcripts, and voice AI interaction data where applicable.
• Workflow, automation, and campaign setup information.
• Any additional information reasonably necessary to provide automation, outreach, database reactivation, voice AI, or related services.

2. How We Collect Information

We collect information through website forms, landing pages, onboarding forms, direct communication, third-party platforms, and data provided directly by clients for service fulfillment.

This may include information shared verbally, in writing, through uploads, through CRM access, through calendar integrations, or through other onboarding methods.

3. How We Use Information

We use collected information to provide and improve our services, including:

• Database reactivation and lead outreach.
• SMS, email, call, and voice AI communications on behalf of clients.
• CRM setup, workflow automation, and campaign management.
• Appointment booking, follow-up, and scheduling.
• Service delivery, troubleshooting, reporting, and optimization.

4. Messaging and Consent

Clients are responsible for ensuring that all contact data provided to us was collected lawfully and with the proper consent required for communication.

By using our services, clients represent that they have the necessary rights and permissions to allow outreach, automation, calling, SMS, email, and related communications to the contacts they provide.

5. Data Sharing

We do not sell, rent, or trade personal information.

We may share data only with trusted third-party service providers as needed to operate and deliver services, including CRM, automation, communication, scheduling, payment, hosting, analytics, and related business tools.

6. Third-Party Tools

We may use third-party platforms and tools such as GoHighLevel, Stripe, scheduling tools, email tools, calling tools, messaging tools, AI tools, and similar service providers to deliver our services.

Use of those platforms may involve the processing or storage of data by those providers under their own terms and privacy practices.

7. Data Storage and Security

We take reasonable administrative, technical, and organizational steps to protect information and use platforms we believe to be commercially reasonable for service delivery.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Use

Our services may be offered to clients globally. By using our services, you understand and agree that information may be processed, transferred, or stored outside your province, country, or jurisdiction.

9. Retention

We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

10. Client Responsibility

Clients are responsible for the legality, accuracy, and consent status of the data they provide to us.

We are not responsible for claims, losses, or issues arising from inaccurate, unlawful, or non-consensual data supplied by a client.

11. Your Rights

Depending on your jurisdiction, you may have rights to request access to, correction of, or deletion of personal information, or to withdraw consent where applicable.

Requests may be submitted using the contact information below.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

13. Contact

For questions about this Privacy Policy, contact:

Chalhoub Automation Hub
Email: [email protected]